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Refund policy

Thank you for choosing our product. Your satisfaction is our priority. If, for any reason, the item does not completely meet your expectations, you have the option to return it for a full refund. All return and refund requests must be initiated within 14 days from the purchase date.

Return and Refund Policy

  • To initiate a return: In accordance with Article 54-bis of the Consumer Code, you can manage your withdrawal request independently directly from your personal area.

CLICK HERE TO ACCESS YOUR ORDERS AND REQUEST A RETURN

Once logged in, select the order of interest and follow the guided procedure to report the items you wish to return. For assistance, you can contact us at cs@nineinthemornig.com.

  • Returns must be shipped to the following address: LogiTre - Via Padova 2, 35010 Trebaseleghe Padova, Italy.

  • The package must be returned to the previously specified address using a courier of your choice. The return shipping costs are entirely borne by the customer.

  • Returned items must be in new condition, unused, and with all original tags and labels still attached.


RETURN PROCEDURE

Click the profile icon in the store menu, or visit our Process a return page and then proceed with the request.

  1. Log in to your account:

    • In the "Email" field, enter your email address and click "Continue".

    • Open the email received from our store and copy the six-digit verification code indicated inside.

    • Return to the online store and enter the six-digit verification code.

  2. Click "Request return" next to the order for which you wish to make a return.

  3. If your order contains more than one item, select the ones you wish to return.

  4. Select the reason for the return and add a note for the store.

  5. Click "Request return".

What happens next? If your return request is approved and requires shipping, you will receive an email with instructions for sending the return. Once the product is received and inspected, we will proceed with the refund.


Return Processing Times

  • Return Management Time: Processing the return can take 5 to 10 business days; we kindly ask for your patience.

  • Refund Processing Time: Once your return has been processed and confirmed, we will proceed with the refund. The refund will be credited back to the original payment method.

EXCEPTIONS

If the product received is defective or damaged, please contact us immediately at cs@nineinthemornig.com to arrange handling and refund.

Professional Users are not granted the right of withdrawal from the sales or product supply contract. The user expressly acknowledges that indicating a VAT number in the order automatically qualifies them as a Professional User, for whom the right of withdrawal is not provided.

EXCHANGES

Direct exchanges are not possible for purchased items. If you wish to have a different size or product, the correct procedure is as follows:

  1. Request a return for the original item (following the procedure described above).

  2. Place a new order directly on the website for the desired item.

  3. The purchase price of the returned item will be refunded to you using the original payment method.


 
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